TERMS & CONDITIONS

Last Updated: September 24, 2026
 

These Terms & Conditions ("Terms") apply to design services provided by Jackson Made ("Jackson Made," "we," "us," or "our"). By requesting, purchasing, or approving services from Jackson Made, you acknowledge and agree to these Terms.
 

1. Services

Jackson Made provides graphic design and related creative services, including but not limited to:

• Flyers

• Business cards

• Brochures

• Menus

• Social media and digital advertisements

• Stickers

• Magnets

• Bookmarks

• Other custom graphic design projects

Specific services, deliverables, pricing, number of revisions, and project requirements will be communicated to the client before work begins.
 

2. Payment

A 50% deposit is required before work begins on most design projects. The deposit reserves project time and allows Jackson Made to begin work.

The remaining 50% balance is due upon final approval and before final files are delivered to the client.

For smaller projects or certain services, Jackson Made may require full payment before work begins. Any required payment arrangement will be communicated to the client before the project begins.

Jackson Made currently accepts payment through Wix Payments.

Payment is considered complete once the applicable payment has been successfully received and confirmed.
 

3. Deposits and Non-Refundable Payments

Deposits are used to reserve Jackson Made's time and begin work on the client's project.

Once work has begun, the initial deposit is non-refundable because it compensates Jackson Made for time reserved and work performed on the project.

If a project is cancelled before work begins, any refund will be determined on a case-by-case basis.

If Jackson Made is unable to complete a project for reasons attributable to Jackson Made, any unearned portion of payments received will be refunded as appropriate.
 

4. Design Revisions

Each design package includes a specified number of revisions. The number of included revisions will be communicated as part of the selected service or package.

A revision refers to reasonable changes to an existing design based on the client's feedback. Revisions do not include creating an entirely new design concept or substantially changing the original project scope.

Additional revisions beyond those included in the selected package may be subject to an additional fee.

Jackson Made will communicate any applicable additional charges before completing additional billable revisions.
 

5. Turnaround Times

Standard design projects are generally completed within 2–3 business days after payment has been received and Jackson Made has received all required content, information, and materials from the client.

Larger, more detailed, or multi-page projects may require additional time. An estimated timeline will be communicated to the client when appropriate.

Turnaround times may be extended when Jackson Made is waiting for client feedback, content, approvals, photographs, logos, or other required materials.
 

6. Rush Services

Rush design services may be available depending on Jackson Made's current workload and availability.

Rush fees may apply when a client requests a project to be completed sooner than the standard turnaround time.

Any applicable rush fee will be communicated and approved before rush work begins.
 

7. Client-Provided Content

The client is responsible for providing accurate and legally usable content and materials necessary for the project.

This may include:

• Logos

• Photographs

• Business information

• Contact information

• Pricing

• Written copy

• Product information

• Social media handles

• Other materials supplied by the client

The client represents that they have the appropriate rights, permissions, or licenses to use materials they provide to Jackson Made.

Jackson Made is not responsible for copyright, trademark, licensing, or other legal issues arising from materials supplied by the client.
 

8. Client Proofreading and Final Approval

The client is responsible for carefully reviewing all information, spelling, grammar, names, addresses, phone numbers, prices, dates, website addresses, social media handles, and other content before providing final approval.

Once the client provides final approval, Jackson Made is not responsible for errors, omissions, incorrect information, or dissatisfaction resulting from information that was approved by the client.

Any changes requested after final approval may be treated as a new revision or additional design work and may result in additional charges.
 

9. Copyright and Third-Party Materials

Jackson Made creates original design work for its clients using a combination of design concepts, layouts, typography, graphics, and other creative elements.

Client-provided materials remain the property of the client or their respective owners.

Some projects may contain third-party materials such as stock photography, fonts, icons, graphics, templates, or other licensed assets. These materials may be subject to separate copyright or licensing restrictions and may not be transferred or redistributed independently of the final design.

Jackson Made does not claim ownership of third-party materials that it does not own.
 

10. Ownership of Final Designs

Upon receipt of full payment, the client receives the agreed-upon rights to use the final approved design created for their project.

Jackson Made retains ownership of preliminary concepts, unused designs, rejected concepts, drafts, working files, and internal design materials unless otherwise agreed to in writing.

Source or editable files are not automatically included with a completed design unless specifically stated in the project agreement or purchased separately.

Ownership or usage rights for third-party materials included in a design remain subject to the applicable third-party license.
 

11. Portfolio and Promotional Use

Jackson Made reserves the right to display completed design work in its portfolio, website, social media, marketing materials, and other promotional materials to showcase its services.

Jackson Made may identify the associated business or client when displaying completed work.

If a client requires a project to remain confidential or does not want the completed work publicly displayed, the client should notify Jackson Made in writing before the project is completed.

Jackson Made will make reasonable efforts to respect approved confidentiality requests.
 

12. Project Cancellation

A client may request to cancel a project at any time.

If work has already begun, the initial deposit will remain non-refundable. If additional work has been completed beyond the amount covered by the deposit, Jackson Made may require payment for work performed up to the cancellation date.

If a project is cancelled after final approval, any outstanding balance remains due.

Jackson Made reserves the right to cancel a project when circumstances prevent the project from being completed. In such circumstances, any unearned portion of payments received will be refunded as appropriate.
 

13. Paused or Abandoned Projects

A project may be placed on hold if Jackson Made is waiting for client feedback, content, approvals, or other required information.

If a client does not respond or provide required materials for 14 consecutive days, Jackson Made may place the project on inactive status.

If a project remains inactive for 30 consecutive days, Jackson Made may consider the project abandoned and close the project.

Deposits and payments already made may remain non-refundable.

If a client wishes to restart an abandoned project, the project may be subject to Jackson Made's current pricing, availability, and potentially a new project fee.
 

14. Client Communication and Approvals

Clients are responsible for providing timely feedback and approvals necessary to keep their project moving.

Jackson Made is not responsible for delays caused by delayed client responses, missing information, unavailable content, or changes requested by the client.

Approvals may be provided through email, text message, direct message, or another communication method agreed upon by both parties.
 

15. Changes to Project Scope

Requests that substantially change the original project scope may require additional fees.

Examples may include:

• Adding additional pages

• Creating additional design concepts

• Changing the project type

• Adding substantially different content

• Requesting additional deliverables

• Converting a design into additional formats

• Adding services that were not included in the original agreement

Jackson Made will communicate additional costs before performing substantially expanded work.
 

16. Client Responsibility

The client is responsible for ensuring that the final design is suitable for its intended use and that all required information is accurate and complete.

The client is also responsible for obtaining any necessary permissions, licenses, releases, or approvals relating to materials provided to Jackson Made.
 

17. Limitation of Responsibility

Jackson Made will make reasonable efforts to provide professional and accurate design services. However, Jackson Made is not responsible for losses, damages, printing errors, business losses, missed opportunities, or other consequences resulting from inaccurate client-provided information, unauthorized use of materials, third-party services, printing providers, shipping providers, or circumstances outside Jackson Made's reasonable control.

Nothing in these Terms is intended to limit any rights or protections that cannot legally be waived under applicable law.
 

18. Changes to These Terms

Jackson Made may update these Terms & Conditions as its services, policies, or business practices change.

The most current version will be posted on the Jackson Made website with the applicable "Last Updated" date.
 

19. Contact

If you have questions about these Terms & Conditions, please contact Jackson Made:
Email: contact@thejacksonmade.com